If connected but cannot browse any website please contact us.
If you receive any errors connecting please follow the next steps:
Make sure that outgoing ports: 1723, 500 and IP Protocol #47 (GRE) or VPN connections
(VPN passthru) are allowed
Check your router/wifi for these options:
IPSec Passthrough: Enabled Disabled
PPPoE Passthrough: Enabled Disabled
PPTP Passthrough: Enabled Disabled
All of those options must be enabled.
Try to connect your computer directly to the modem or external line without using the router/wifi.
Turn off your PC/Windows Firewall/Security Software if you use one.
Check properties of your antivirus or security software to allow PPTP connections.
Please go to: Control Panel > Administrative Tools > Services and make sure IPSEC Services is enabled and started.
Contact your Internet Service Provider , if you have to, regarding VPN PPTP connections.
If your ISP completely denies access to VPN services, we offer an upgrade to a
2024-bit encrypted Secure
IP Tunnel and Static US IP Address only available on Windows systems, price is $20 /month).
Order Secure Tunnelhere.
An Elite Proxy plan is also available to bypass ISP restrictions or blocks. Order Elite Proxyhere.
Send us a message: contact support